Guides
Shared inbox: how to set one up in Gmail and Outlook
A shared inbox lets your team answer customers from one address. How to set one up in Gmail or Outlook, and when a tool is worth it.
Blog
Guides
WhatsApp Business multiple users: your options
How many people can share one WhatsApp Business number, what Meta One’s multi-agent adds and when a team needs the API and an inbox tool.
Guides
Auto-reply message examples for small businesses
Auto-reply examples to copy for email, text and chat, from after hours and busy days to holidays and out of office. Plus how to set them up.
Guides
Instagram Shared access: setup, limits and fixes
How Instagram Shared access works, how many people you can invite and how to give a teammate your DMs. Plus what to do when it isn’t showing.
Guides
EU AI Act chatbot disclosure: a small business guide
Since August 2, 2026, AI that talks to customers in the EU must say it’s AI. Here’s what the rule asks for, what to say and a checklist.
Guides
Which customer messages should AI answer? A simple guide
AI can answer most customer messages on its own. Here’s how to tell which ones, and how to hand the rest to your team with a draft prepared.
Guides
Meta Business Suite inbox: is it enough for your team?
Meta Business Suite’s free inbox covers Messenger, Instagram and WhatsApp. Here’s what it does well and the signs your team has outgrown it.
Guides
Manage Instagram DMs as a team without sharing a password
Give your team access to Instagram DMs without sharing a password, with free tools from Meta. A six-step setup, and when you’ve outgrown it.